Terms of service

TERMS & CONDITIONS

These Terms & Conditions (“Terms”) govern access to, browsing of, and use of the official IDUN Jewellery website (the “Website”), as well as the purchase of products offered through it (the “Products”).

The Products offered through the Website include, without limitation:

  • Gold jewellery;
  • Pieces featuring gemstones, pearls, natural or synthetic stones;
  • Rings, earrings, necklaces, bracelets, pendants, and accessories;
  • Handcrafted jewellery pieces;
  • Custom-made or made-to-order pieces; and
  • Any other jewellery or accessory products published by IDUN Jewellery on the Website.

By accessing, browsing, or purchasing through the Website, the user agrees to these Terms, together with all other applicable policies published by IDUN Jewellery, including the Privacy Policy, Shipping Policy, and Returns & Exchanges Policy.

If you do not agree with these Terms, you must refrain from using the Website or purchasing Products.

1. Legal Capacity

Products offered through the Website are available only to individuals with legal capacity to enter into binding contracts under applicable law.

Minors may only purchase Products with the involvement, supervision, or consent of a parent or legal guardian.

Parents, guardians, or holders of payment methods used by minors assume full responsibility for transactions completed by the minor, including purchases made using their cards, accounts, credentials, or payment information.

2. Amendments to the Terms

IDUN Jewellery may amend these Terms at any time.

Any changes become effective upon publication on the Website and are deemed accepted by users who continue to browse or purchase Products after publication.

Users are encouraged to review these Terms periodically.

3. Definitions

For the purposes of these Terms:

  • Exchange means the replacement of one piece with another, subject to compliance with applicable conditions and technical assessment requirements.
  • Official Channels means the communication channels officially authorised by IDUN Jewellery for customer support, including customer service email, authorised phone numbers, official WhatsApp account, and verified social media accounts.
  • Authenticity Certificate means the document issued by IDUN Jewellery confirming the authenticity and essential characteristics of a piece.
  • Manufacturing Defect means a fault attributable to the production process, including soldering, settings, authenticity, structural issues, or hidden finishing defects.
  • Refund means reimbursement permitted only in cases such as manufacturing defects, products not fit for purpose, or failure to match what was offered.
  • Technical Assessment means the specialist inspection carried out by IDUN Jewellery to determine product suitability, defects, evidence of use, mishandling, third-party intervention, or exposure to external agents.
  • Store Credit means credit issued by IDUN Jewellery as an alternative to a refund. Store credit is personal, non-transferable, and valid for ninety (90) calendar days unless otherwise required by law.
  • Customised or Made-to-Order Product means any product made specifically for a customer, including special sizing, engravings, custom designs, initials, or bespoke settings.

4. Website Use

Users may browse the Website freely without creating an account.

To process an order, IDUN Jewellery may request information necessary to complete the transaction, including:

  • Full name;
  • Identification details where required;
  • Phone number and email address;
  • Delivery address;
  • Recipient details (if different from purchaser);
  • Payment method; and
  • Optional billing details.

Providing this information and confirming an order constitutes acceptance of these Terms and all applicable policies.

Purchases may be completed as a guest checkout unless user account functionality is available.

5. Product Sales

The Website has been designed to facilitate access to and purchase of Products offered directly by IDUN Jewellery through its physical boutique, digital channels, or both.

All purchases are subject to stock availability and order confirmation.

5.1 Product Types

IDUN Jewellery products are valued based on design, craftsmanship, gemstones, finishes, and overall jewellery value. The gold weight in grams is not the sole determinant of product value.

Product information displayed on the Website may include:

  • Materials;
  • Measurements;
  • Approximate weight;
  • Finishes;
  • Gemstone details;
  • Pricing; and
  • Reference images.

All prices are displayed in the applicable store currency and include taxes where required unless otherwise stated.

Images are for reference purposes only. As products are handcrafted and may contain natural materials, slight variations in colour, finish, texture, weight, or appearance may occur.

These variations do not constitute manufacturing defects.

Custom-made pieces will be produced according to the specifications agreed with the customer.

5.2 Availability and Order Confirmation

All Products are subject to stock availability or production capacity.

In exceptional circumstances where a Product becomes unavailable or cannot be manufactured as requested, IDUN Jewellery may:

  • Offer an equivalent product;
  • Propose a revised delivery timeframe; or
  • Provide a refund where applicable.

Production timeframes for made-to-order products are estimates only and may vary due to workshop workload, supplier delays, design complexity, or circumstances beyond the Company’s control.

5.3 Purchase Process

To complete a purchase, the customer must:

  1. Add Products to the cart;
  2. Complete the checkout process;
  3. Provide accurate and complete information;
  4. Accept these Terms and applicable policies; and
  5. Receive an order confirmation from IDUN Jewellery.

Customers are solely responsible for ensuring that all submitted information is accurate.

6. Payment Methods

Products may be purchased using the payment methods available on the Website at the time of purchase.

6.1 Online Payment Gateway

Payments made through the Website are securely processed through authorised third-party payment gateways.

IDUN Jewellery does not store or have access to customers’ card details or sensitive financial information.

Transactions remain subject to approval by the issuing bank and payment provider.

Orders may be cancelled automatically if payment is rejected, flagged, or not successfully confirmed.

6.2 Digital Wallets and Electronic Payments

Customers may also pay using supported digital wallets or electronic payment methods.

Payment confirmation remains subject to processing and verification by the relevant payment provider.

6.3 In-Store Payments

For purchases completed in-store, customers may use the payment methods available at the boutique at the time of purchase.

6.4 Promotions and Campaigns

Promotions and special campaigns are valid only for the period specified and subject to their individual conditions.

Unless otherwise stated, promotions cannot be combined.

IDUN Jewellery reserves the right to amend, suspend, or cancel promotions due to operational, commercial, or force majeure circumstances.

6.5 Payment Incidents

Errors, delays, duplicate charges, or payment gateway failures caused by banks, payment providers, or technology services are outside the control of IDUN Jewellery.

Customers must contact their payment provider directly regarding disputed or unauthorised transactions.

7. Returns, Exchanges and Warranty

All exchange, refund, store credit, and warranty requests are governed by the IDUN Jewellery Returns & Exchanges Policy.

Submitting a request does not guarantee approval. All requests are subject to eligibility requirements and technical assessment.

8. Shipping and Delivery

Products are shipped using specialised courier services selected based on security and traceability standards.

Shipping fees, delivery estimates, and service availability are determined according to destination, order size, and operational conditions.

Delivery timeframes are estimates only and may be affected by factors outside the Company’s control.

Once a Product has been delivered to the customer or an authorised recipient, responsibility for the Product transfers to the recipient.

IDUN Jewellery is not responsible for delivery issues arising from incorrect information provided by the customer.

9. Formation of Contract

Products displayed on the Website constitute invitations to purchase only.

A contract is formed only once IDUN Jewellery validates and confirms the order.

The Company may verify:

  • Payment authorisation;
  • Payment confirmation;
  • Customer identity and fraud prevention checks;
  • Product availability; and
  • Pricing or listing errors.

IDUN Jewellery reserves the right to reject or cancel orders where fraud, errors, inconsistencies, or operational issues are identified.

10. User Obligations

Users agree to use the Website lawfully and responsibly.

Users must not:

  • Interfere with Website functionality;
  • Attempt to breach security systems;
  • Conduct phishing, fraud, or impersonation activities;
  • Copy, reproduce, or reverse engineer Website content or software;
  • Publish unlawful, offensive, misleading, or defamatory material; or
  • Use the Website to obtain personal data without authorisation.

IDUN Jewellery may suspend or restrict access to the Website where fraudulent or harmful activity is detected.

11. Intellectual Property

All Website content, including text, images, logos, designs, graphics, videos, trademarks, product names, and software, is owned by or licensed to IDUN Jewellery.

Users are granted a limited, non-exclusive, non-transferable right to access and use the Website for personal purposes only.

No content may be copied, reproduced, distributed, modified, or used commercially without prior written permission.

Unauthorised use may result in legal action.

Unless expressly requested otherwise by the customer, IDUN Jewellery may use photographs or content related to completed products or brand experiences for promotional purposes.

12. Liability

IDUN Jewellery makes reasonable efforts to maintain Website functionality and accurate information.

However, the Company does not guarantee uninterrupted or error-free Website operation.

IDUN Jewellery is not liable for:

  • Technical interruptions;
  • Third-party service failures;
  • Delivery delays caused by external circumstances;
  • Misuse or mishandling after delivery;
  • Force majeure events; or
  • Indirect or consequential losses.

Liability is limited to the total amount paid for the relevant Product, except where liability cannot legally be excluded.

13. Privacy and Personal Data

Personal information provided through the Website is collected and processed in accordance with the IDUN Jewellery Privacy Policy.

Personal data may be used to:

  • Process orders and payments;
  • Coordinate deliveries;
  • Provide customer support;
  • Prevent fraud; and
  • Fulfil legal obligations.

Payment information is processed directly by authorised payment providers and is not stored by IDUN Jewellery.

Users may request access to, correction of, or deletion of their personal information through the Company’s official contact channels.

14. Third-Party Links

The Website may contain links to third-party websites or services.

IDUN Jewellery is not responsible for the content, availability, legality, or operation of third-party sites.

The inclusion of links does not imply endorsement or affiliation.

15. Governing Law

These Terms are governed by the laws applicable in the jurisdiction where the transaction occurs and any mandatory consumer protection legislation that may apply.

If any provision is deemed invalid or unenforceable, the remaining provisions remain in effect.

Failure by IDUN Jewellery to enforce any right does not constitute a waiver of that right.

16. Notices

Any questions, comments, claims, or notices regarding these Terms or transactions completed through the Website should be directed to the official customer service contact channels published on the Website.

17. Survival

Provisions relating to intellectual property, liability, governing law, and other clauses intended to survive termination will remain effective after the end of the customer relationship.

18. Contact

For enquiries regarding the Website, Products, promotions, or these Terms, customers may contact IDUN Jewellery through the official contact details published on the Website.

IDUN Jewellery is not responsible for communications, promotions, or transactions conducted outside its official channels.